Since 1979, Avtec has been a leader in the development of radio and telephone communications console systems. We design, manufacture, and service a line of touch screen console systems that carry voice over telephone, radio, and data networks. Our systems are used worldwide in transportation and utilities industries and in public safety, military, and government agencies.
Avtec pioneered the use of digital signal processors in integrated radio/telephone systems. Our DSPatch family of consoles supports system sizes that range from one operator and several communications circuits to hundreds of operators and thousands of lines. And our color touch screens provide a user-friendly interface for every operator.
Avtec leads the industry because we provide solutions that satisfy every aspect of our customers’ needs. Then we support those solutions with expertise that’s been proven over more than two decades. Our large engineering staff employs the latest proven technologies to build the best systems for our customers. And we’ll be there in the future to help you adapt as your needs change.
Avtec’s advanced digital switching technologies, user-friendly interface, and instant system responses make our digital console systems the most reliable and adaptable on the market.
With our wide range of products and configurations, we can provide the system that’s just right for your organization, whether you’re a small business or a national or international organization.
is an integrated voice communication system that combines advanced digital switching technology with a simple to use interface. As the system is structured for multiple operators and integrated radio and telephone communication, DSPatch is a complete dispatching system.
Designed for simplicity and reliability, its solid state architecture is ideal for mission critical applications. DSPatch has been used in a number of military, power generation, airline and railroad applications. The system is fully redundant and a single component failure will disable no more than one console or one external line. Each system includes a secure dialup connection that can be used for remote maintenance by the Avtec factory or by system maintainers.
consists of a central equipment rack and console positions.
supports both embedded or PC based consoles for dispatching. The embedded console provides a dedicated environment for the dispatcher. No other program or application can run on the embedded console. The PC based console allows the user to either have a lock down environment where only the dispatching program will run or allow the dispatcher to use other programs on the same PC. Since each console is independent, the system can mix and match embedded or PC based consoles to meet the application needs.
DSPatch10-4 comes with a full DSPatch feature set, and is a fully redundant system in a single shelf that is designed for mounting in an open frame rack. (See above).
The system has ten analog interface ports that accept line and console interface cards. A line interface card is required for each analog circuit the system needs to interface. For example, if the system needs to interface to five analog telephone circuits, then five line cards are required. A console card is required for each embedded or PC based console. If there are five consoles, then five analog ports are required.
The system has four digital interface ports that accept digital cards. A digital card is required for each T1 or ISDN-PRI circuit the system needs to interface.
is an integrated voice communications system that retains the features and quality of the original DSPatch system, but is designed for smaller operations. DSPatch32 is a digital multi-line, multi-operator console system that provides operators or dispatchers access to each other and any radio/telephone resources of the system. It offers functionality, flexibility and ease of operation.
Our system architecture uses independent, distributed processing, is fully redundant and a single component failure will disable no more than one console or one external line. Continuous communications between all system components is provided by redundant audio and data networks, coupled with redundant power supplies and shelf controllers. Programs and data are stored in solid state devices which means DSPatch32 has eliminated all moving parts, specifically fans and disk drives. Configuration databases, as well as backup copies of application software, are stored in industry standard PC cards. All system components use flash memory to allow easy in-place software upgrades. All system cards can be replaced while the system is running without umbilical cords, power switching or disturbing the system. Replacement cards assume the parameters of the card replaced.
Every DSPatch32 system has a dial up for remote maintenance meaning direct factory support or customer maintenance can be performed from a remote location. Multi-level security is provided to prohibit unauthorized access to your system. If your organization needs 32 or fewer lines or workstations, DSPatch32 could be the right choice for you.
is Avtec’s latest and most advanced system, built to support over 512 consoles over Local or Wide Area Networks (LANs or WANs).
This system is ideally suited for the high-volume needs of industries like airlines, rail networks, and large public utilities. And DSPatchNET offers the same reliability and ease of use that our customers have depended on for the last 20 years. DSPatchNET is an integrated voice communication system that combines advanced digital switching technology with a simple to use interface. As the system is structured for multiple operators and integrated radio and telephone communication, DSPatchNET is a complete dispatching system.
Designed for simplicity and reliability, its solid state architecture is ideal for mission critical applications. DSPatchNET has been used in a number of military, power generation, airline and railroad applications. The system is fully redundant and a single component failure will disable no more than one console or one external line. Each system includes a secure dialup connection that can be used for remote maintenance by the Avtec factory or by system maintainers.
A DSPatchNET System consists of a central equipment rack and console positions. DSPatchNET supports a hardwired or VoIP PC based console for dispatching. The console allows the user to either have a lock down environment where only the dispatching program will run or allow the dispatcher to use other programs on the same PC.
DSPatchNET features include Voice over Internet Protocol (VoIP), open APIs, iDEN, EDACS, SNMP, T1/ISDN PRI, ACD, trunked conventional radio, built-in security, event logging & custom reporting, intercom, conferencing and a rich telephony feature set.
Scout™eliminates the need for a central switch by leveraging your existing network infrastructure in a distributed console architecture. In addition, it's designed to be installed by your radio or IT personnel and operational in minutes.
Scout™ works hand in hand with Avtec's VoIP Protocol Gateway, VPGate™, providing interoperability by allowing different endpoint devices to connect to each other. VPGate™ is a PC based software product that runs multiple protocol drivers simultaneously, allowing the Scout™ console positions to communicate with dissimilar devices seamlessly. Supporting both open and proprietary protocols allows you to choose the endpoints that best meet your needs.
VPGate™communicates with many existing protocols, both open and proprietary, and is designed to adapt to both new/evolving protocols in the future. VPGate™ automatically converts from one protocol to another allowing dissimilar devices to communicate to one another. Interoperability is achieved by allowing an operator to dispatch over multiple supported radio protocols simultaneously. VPGate™ currently supports MPT1327/MAP27, JPS NXU-2 & ACU, Daniels radios and will soon support SIP, Fleetsync, P25 and others. Having the ability to run different protocols simultaneously provides the user maximum flexibility for their application.
VPGate™ provides flexibility to scale the system to the application as it operates on a standard PC using Windows XP Pro. A small cost effective system can run both VPGate™ and Scout™ on the same PC. VPGate™ can also run on a separate PC gaining the ability to support up to many consoles concurrently. Redundancy is achieved through the use of two PCs running VPGate™ where the second assumes control in case of failure, providing a seamless transition.
Outpost™is a full featured Radio over IP Endpoint designed and manufactured by Avtec. It incorporates over 20 years of base station controller experience gained in mission critical Airline and Railroad operations. This flexible Endpoint interfaces analog two-way radios to an Ethernet network for audio transport and remote control via Avtec's VPGate™ product. Outpost™ is easily configured by using any web browser and is available as a single port or dual port model.
INDUSTRY EXPERIENCE
Avtec systems are used in a wide range of industries and in organizations of any size. Here you’ll find descriptions of a few of these industries and how Avtec technology works for them.
DEFENSE AND HOMELAND SECURITY
The Department of Defense and the Department of Homeland Security use Avtec technology in their command and control systems. One of these systems helps coordinate the aircraft that patrol America’s skies. Avtec consoles help to make these operations faster and safer. Avtec’s defense clients include:
USAF Air Defense Command
Air National Guard
Air, Marine Operations Center (AMOC) / US Customs Service
PUBLIC SAFETY
Avtec provides dispatch console systems for police, fire and emergency medical services, allowing these services to locate and respond to emergencies more quickly and effectively. Avtec’s public safety clients include:
California Highway Patrol
Oregon State Police
Toronto Ambulance Service
RAILROADS
Avtec’s systems support many railroads’ dispatch (operations) centers, and allow our clients to coordinate the operation of a large number of trains safely and effectively. With Avtec, railroads can deliver goods efficiently and on time. Avtec’s railroad clients include:
Union Pacific
CSX
Norfolk Southern
BNSF
AIRLINES
Avtec’s airline clients use our systems for flight dispatch, maintenance support and flight following. These functions are not only a major FAA requirement; they’re critical for the safety of planes and passengers. Avtec systems are also used at hub airports for things like aircraft movement, fueling, gate assignment and maintenance support. Avtec’s airline clients include:
Delta
American
United
Southwest
ELECTRIC UTILITIES
Avtec systems help electric utilities to restore power when there’s an interruption because of a storm or other emergency. They’re also used to monitor the generation and transmission of energy, helping to make the process more efficient and reliable for both utilities and their customers. Avtec’s electric utility clients include:
Duke Power
Northeast Utilities
Southern California Energy
Progress Energy
CASE STUDIES
Southwest Airlines Sings Praises of DSPatch
In 1998, Southwest Airlines (NYSE:LUV) built its first Operations Center (OC). Since the success of the OC is critical to the operations of the airline, staff reviewed all the relevant vendors in the communications equipment marketplace. "Avtec was the hands-down winner," says Dave Wotton, chief dispatcher for Southwest Airlines, a 34-year-old airline that flies more than 70 million passengers annually to 60 cities across the United States...
American Airlines and Avtec - in flight, on the ground, in touch
American Airlines, the world's largest scheduled passenger airline, has been using Avtec's DSPatch©, provide jet service to destinations throughout North America, the Caribbean, Latin America, Europe and the Pacific; serving 250 cities in 40 countries with a fleet of more than 1,000 aircraft. In 2001, American and its affiliates combined to carry more than 98 million passengers. American chose an Avtec solution over several other vendors to strengthen its airport operation and logistics communication infrastructure in System Operation, Aircraft Maintenance, and Ramp Control...